Sign in to ReelDM
Use the same Google account or email and password you use for ReelKit. Your ReelDM workspace keeps your campaigns, connected accounts and delivery logs together.
Sign inREELDM · HELP CENTER
Your first comment.
Your first reply.
Connect your account, write the message once and check that it reaches the right inbox. ReelDM runs the automation for you.
Connect your Instagram
Open Settings and choose Connect Instagram. Use an Instagram creator or business account linked to a Facebook Page you manage. In Meta, select the correct Page and Instagram account and review the permissions before continuing.
Open SettingsChoose a post and a keyword
Create a campaign, choose your connected account and select the reel or post. Add a keyword people can type in a comment, such as GUIDE, SHOP or LINK. Keep the keyword clear and specific to your offer.
Create a campaignWrite the private reply
Write the message you want an interested person to receive. Add the destination link and check the preview. Optional follow-up steps and public replies should match the promise in your post.
View campaignsTest before sharing
Use a second Instagram account to comment the exact keyword on the selected post. Check the matching campaign and delivery log, then confirm that the private reply arrived in that account’s inbox or message requests. A preview or a queued log alone does not prove delivery.
Check delivery logsLaunch and watch the results
Activate the campaign when your test succeeds. Review sent and failed replies, tracked link clicks and campaign activity. Pause a campaign when the offer or destination link changes.
Open dashboardWHEN SOMETHING NEEDS ATTENTION
Find the next step.
Instagram is connected, but replies do not arrive
Check the campaign is active, the correct post is selected and the comment matches its keyword. Inspect DM Logs for queued, sent or failed delivery. If jobs stay queued, contact Unit01 support with the campaign name and time of the test.
The connection shows Webhook pending
The Instagram connection succeeded, but real-time event delivery still needs attention. Ask Unit01 support to verify the Meta webhook subscription and account permissions before launching your campaign.
Meta limits access to the account
Confirm that you manage the selected Facebook Page and its linked professional Instagram account. Meta may require app review, business verification or a published app before delivering real events. Reconnecting alone does not remove those requirements.
A reply failed
Open the failed delivery in DM Logs. Check the reason, account connection and destination link before retrying. Delivery depends on Meta’s permissions, messaging windows and rate limits.
The test produced no matching activity
Use a new comment from a second account and confirm the post and keyword. Previously processed comments are deduplicated to prevent repeated private replies.
I need to disconnect or change accounts
Open Settings to review the connected account. Disconnect only when you are ready to stop automations that depend on it. Connect the replacement account and update the campaign selection before testing again.
UNIT01 SUPPORT
Need a hand with your campaign?
Send the campaign name, test time and the delivery error. Keep passwords and account access tokens private.
Contact Unit01